- Ricoh Co., Ltd.
- Ricoh Co., Ltd. TRIBUS Promotion Office Kazuhiro Koseki
Head office location
- 1-3-6 Nakamagome, Ota-ku, Tokyo 143-8555
- This will be posted on the product website.
Money to be borne by the purchaser in addition to the product price
- Product delivery charge
- Customs duties, other import duties and customs fees (where duties, excise duty, and customs fees by postal operators are charged under the laws of the importing country)
- Delivery time: Normally, the product will be shipped within 5 business days after the order is confirmed.
- In the case of limited items, delivery may be later than the above days. In such cases, the estimated shipping time will be indicated on the product's website.
- Credit card (VISA, MasterCard, AmericanExpress, JCB), AmazonPay
- Regardless of whether or not the product is defective or faulty, it can be returned according to the customer's convenience only if all of the following 1 to 3 are satisfied.
- Within 7 days after the product arrives, contact the inquiry form or the email address listed in "Inquiries" to indicate that you wish to return the product
- Return the product to the address specified by us within 14 days from the date the customer contacted us in 1 and 2, paying the shipping cost
Special contract for product defects/malfunctions
- If there is an initial defect or defect in the product purchased from us, and if all of the following 1 to 3 are met, we will replace the product with a new product.
- We will ship a replacement product within 5 business days after the defective or defective product arrives at our company. However, if there is a reason that we cannot exchange the item, we will refund the item.
- Within 14 days after the arrival of the product, contact the inquiry form or the e-mail address listed in the "Inquiries" section to inform us of any deficiencies or defects
- After contacting us, promptly return the item to the address specified by us (our company will bear the shipping cost)
- The cause of the defects and defects is not due to misuse by the customer
Inquiries about products
If you have any questions about STAYTHEE, please contact us using the inquiry form below.